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Customer Service Coordinator
£10.25 per hour
Monday to Friday
36 hours – early finish Friday
Are you passionate about providing excellent customer service?
Are you an efficient administrator who pays great attention to detail?
Are you an organised individual able to prioritise a heavy workload?
If this sounds like you and you have previous experience in a similar role then we'd love to hear from you ASAP!
Our Client in Northampton is seeking a Customer Service Coordinator to join their existing team.
Key Responsibilities for the Customer Service Coordinator include:
Manage the processing of customer orders nationwide
Dealing with customer queries via phone and email.
Queries include those regarding deliveries (ETA, damaged product, POD requests), pricing, invoices, backorders / product availability etc.
Daily and ad-hoc administration tasks including matching invoices to POD's and posting to customer
Skills and Experience required from the Customer Service Coordinator include:
A minimum of 2 years B2B customer service experience
A confident communicator with an excellent telephone manner
Efficient administration skills and good attention to detail
Ability to use own initiative with a can do attitude
Ability to work in a high pressured, fast paced environment
IT Literate including Excel and WordAll responses will be managed in line with the new GDPR regulations.
Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.
Impact Recruitment is an employment agency working on behalf of our client