Shift Manager

Permanent East Midlands Jobs & Advice in Distribution
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Job Detail

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Job Description

A vacancy now exists for a Shift Manager working at our Northampton 1 site with a very high profile retailer. The role will include achieving set targets by the customer and the company by effectively managing the operational team to maximize productivity and profit while minimizing cost and maintaining the correct team culture and high customer service levels.

Key Accountabilities of the role;

Operations Management 

To understand the short to medium term plans of the customer and the operational requirements. Review operational volumes and forecasts to calculate labour requirements. 
Ensure availability of consumables and equipment, plan and execute transport requirements.
Maintain all warehouse related operational processes and procedures to ensure the effective delivery of set targets and KPI’s by monitoring the operational team performance through their middle management. Take proactive steps and preventative action to reduce risks of service failures or re-occurring issues.
Accountability for the individual/team performance and productivity through measures such as barometers ensuring that high levels of productivity are maintained and where necessary redeploying colleagues quickly and efficiently.
Identify, implement and manage the improvements regarding staff, operational changes to warehousing and associated activities which will improve efficiency or levels of performance
Implement and maintain high standards of all Health & Safety procedures and policies of the Company 
Have a good understanding of profit and loss, delivering in line with customer forecast and budget
Implement and maintain effective communication process within shifts/contracts/site.
Any other duties or tasks the Company may require undertaking according to the needs of the business.

Customer Management 

To understand the customers ethos and operational priorities. Ensure Customer deadlines are met with the targets contained within the contracts service level agreement (SLA) and key performance indicators (KPI)
Liaising with the customer, reporting back as required on any operational issues and solutions.  
Maintain reporting accuracy to the Customers.
Manage Supplier/ Customer compliance and 3rd party performance  

People Management 

Regularly coach, mentor and support the operative team and implement structured development programmes.
Ensure general well being of employees is maximised and site comply with all current legislations, Company policies and procedures. 
Participate in all HR processes when asked or required such as disciplinary, absence, investigations, probations and grievances. Develop and support middle management in the same areas through an engaging and coaching management style.
Lead and develop team ensuring the correct culture is embedded.
Ensure employees are recruited, cross-trained and developed to meet their potential in accordance with Company policies and procedures and the resource planning process.
Create development plans and undertake appraisals using Company PDP documents, provide constructive feedback in coaching sessions. 
To be responsible for and aware of the budgeted headcount for assigned contract and the breakdown of full and part time Clipper colleagues 
To be responsible for the control and management of the contracted holiday entitlements by ensuring that local guidelines are adhered to in respect of total number of staff allowed off at one time and to update holiday matrix.
To be fully aware of operational working practices, safe systems of work, and risk assessments for all activities within their scope of control. Ensuring Safe Working Practices for individual colleagues are implemented and completed to ensure the Company is legal and compliant in all key areas of health& safety.
To be able to address performance and absence management issues, by having a full understanding of the Company’s disciplinary and grievance procedure. This role will work a mixture of early and late shifts, 5 days from 7

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