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Bovis Homes and Linden Homes are award-winning brands that make up the housebuilding arm of Vistry Group. With a focus on the customer, they strive to deliver quality homes and service, creating thriving, sustainable communities in the process.
The biggest assets for both Bovis and Linden are their people, with teams with specialist skills and experience that span multiple disciplines. We are also proud to have collectively achieved 5 star HBF status.
In a Nutshell:
As our Sales Consultant, you will carry out all aspects of the day to day running of the sales hub in accordance with the customer journey, taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress across a number of sites and house ranges within the sales hub and delivering successful continual sales at all sites within the designated area of the sales hub.
What we would like from you:
Key Responsibilities –
Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales across all sites within the designated area of the sales hub.
Create and deliver informative and clear Virtual tours of sites and house plots to all customers within your specified sales hub
Manage and implement new innovation in fulfilling the business targets on new home sales across all sites within the designated area of the sales hub.
Negotiate with customers to ensure the best sales outcome for the business
Utilise all technology available to ensure innovation in generating sales in differing environmental and economic conditions
Ensure effective management of sales visits with pre-booked customers ensuring that these are arranged at suitable times and are undertaken effectively.
Travel to all sites within the specified sales hub's area to undertake pre booked customer appointments
Have a detailed knowledge of all Bovis Homes and Linden Homes sites and the build progress within the specified hub to ensure each customer is given every opportunity to purchase a new home
Have detailed knowledge of all Bovis Homes and Linden Homes house types, plots available and upcoming within all sites within specified hub to ensure each customer is given every opportunity to purchase a new home.
Proactively manage and follow the sales process as set out in the Sales induction training and development and Procedure Guide with every customer.
Evaluate each sales process with a customer as to how the sale can be achieved more effectively, efficiently and profitably for the Company.
Proactively sell all types of customer extras across all reservations to drive additional profit for the Company.
Deal with all customers in a polite, friendly and efficient manner.
Ensure that customers are kept fully and regularly informed of the progress of their purchase.
Respond to all cancellations making every effort to 'save' and if necessary, re negotiate the reservation and at all times identify the reason for cancellation and offer any suitable alternatives within other Bovis Homes or Linden Homes sites.
Have detailed knowledge of all relevant purchase assistance schemes, alternative site and house type options as directed by the Company, to ensure every customer is offered a bespoke choice of sales and purchase options for them.
Work with the Site teams across all Hub sites to understand the progress of build of current plots and prospective plots in order to provide customer information to the sites and, in turn, clearly communicate with the customer.
Implement the Company's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
Deliver high quality home demonstrations both virtually and face to face in conjunction with the build/maintenance teams in the home that the customer has purchased.
Ensure all relevant stakeholders and colleagues working within the relevant sales hub are informed of key departmental developments.Competencies –
5 GCSEs / GCE including Mathematics and English (at C grade or above).
A Levels in any discipline.
Experience working in a customer facing role delivering under pressure.
Experience in generating leads and sales through telephone based business development.
Excellent IT skills with demonstrable knowledge of Microsoft Office tools
Ability to handle complaints and difficult situations
Strong negotiation and sales skills
Excellent administration and organisational skills
An interest in property and the housing market
A friendly, trustworthy and professional attitude
The ability to work under pressure and meet sales targets.
Willing to be flexible in respect of day to day duties and hours worked
Willing to travel to all sales sites, including regional offices
Full driving licence and access to a suitable vehicle.
The Good Stuff:
Vistry Homes is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.
Some of our key benefits include…
Competitive salary and package
28 days holiday plus the option to buy or sell up to 5 days
Company car, car allowance or travel allowance (role and geographic dependant)
Support with a professional membership