Quality Assessor (Urdu speaking)

Permanent East Midlands Jobs & Advice in Customer Services
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Job Description

Role: Quality Assessor – Urdu Speaking

Location: Home based

Salary: £21,000 + benefits

Shifts: Operational Hours are 24/7 – Shifts TBC

CCA Recruitment are currently recruiting for one of the most interesting Urdu speaking Contact Centre Quality Assessor opportunities we have come across in recent months.

This is a unique opportunity to be at the forefront of customer experience for one of the world's most exciting social media brands. As a Quality Assessor you will support a team of Content Moderators in achieving global leading results for a household name brand.

As a Quality Assessor you will:

Confidently measure, analyse and report key themes with suggested improvements
Drive the quality of output in the campaign and demonstrate in-depth knowledge of campaign requirements.
Deliver calibrations, coach the coach, audits and dip checks to drive optimal performance.
Implement all necessary Quality Frameworks and Structures for all customer contacts
Mitigate business and customer risks relating to people, process and technology

To be considered for this opportunity:

Must be fluent in Urdu and English
Quality Assessor experience within a contact centre environment
Exceptional eye for detail and the ability to focus in a fast-paced role
Highly comfortable with digital platforms and Microsoft packages (Excel/Powerpoint/Office)

If you feel you match this skills and experience sought, please apply now

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