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Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.
As a Property Advisor you will answer queries relating to Estates Management and Property Maintenance. This is a challenging and rewarding role where you will get to make a real difference to our customers. This isn?t a standard contact centre role, be prepared to be tested on your communication abilities and your commitment to providing customer excellence. If you succeed in inspiring us, we will invite you for an initial telephone interview and if successful, this will be followed by a skype/Zoom interview. Under the current circumstances the role will predominately involve working from home and you will need to have a quiet and suitable space in your home from which to work from and you can place a table and an appropriate chair. Do bear in mind that you must also be prepared to travel to a MTVH office with ease and as reasonably practicable depending on the business need. The teams you will be working predominantly with are based in Beeston, Nottingham and Twickenham.
What you'll need to succeed
You will already be customer focused with a can-do attitude and a positive approach. You will have the ability to remain composed under pressure whilst demonstrating empathy to our diverse range of customers. A natural multi tasker, you will operate in an organised and structured manner; be detailed driven and capable of producing outstanding quality work at all times.
This role requires you to have exceptional listening and problem solving skills in order to resolve queries received at the first point of contact in a timely and positive manner. You will need to have typing ability along with moderate IT literacy skills and an understanding of property components and/or structure. No two days are the same so you must enjoy working in a varied and busy property repairs and maintenance environment.
What you need to do now
If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV.
Interview date: TBD
What you'll get in return
You’ll be working in a fast-paced environment where you can benefit from our comprehensive in-house training to continue developing your skills. We offer excellent benefits, including:
28 days annual leave plus public holidays and an additional Belief Day, with the option to buy or sell up to 5 days leave
Matched contribution pension scheme (up to 9%)
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes and season ticket loans
Life assurance scheme
Paid volunteer days
Plus lots of voluntary benefits including cash back and discounts from high street namesOur promise
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.
We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations