IT Service Desk Engineer

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Job Description

IT Service Desk Engineer

ACM Resourcing are looking for an IT Service Desk Engineer as an exciting opportunity has arisen for a Managed Service Provider who are an award winning company based in Nottingham. This is a relatively new 24-hour service – Monday to Friday, and therefore the shift pattern will evolve over time.

The client is looking for an experienced IT Service Desk Engineer who has a solid understanding in Apple support. The suitable candidate will not only be offered progression but gain exposure to the latest technologies. You will be playing a key role as part of the team, who are renowned for providing an excellent support service.

Role Details

* Develop and maintain rapport with clients by displaying a detailed understanding of their IT environment and business issues.

* Proactively manage and maintain Microsoft Servers, Networks and Firewalls.

* Understand and operate the escalations procedures

* Establish and maintain high levels of incident ownership through incident life cycle to a satisfactory conclusion

* Will work to identify the root cause of any client escalations and strive to incorporate solutions that are correct, with zero rework.

Key skills

* Solid understanding of macOS.

* Solid understanding of MS Windows server environment

* Solid experience supporting and configuring O365 and Azure

* Good understanding of Intune including deployment of devices

* Microsoft MCP OR MCSA/MCSE and/or Cisco CCNA

* Exposer on exchange 2013 and 2016

* Virtualisation technologies (VMWare & Hyper-V)

* Firewall and Router administration

* Advanced networking and connectivity skills

* experience working within an MSP environment is desirable but not essential


* Apple Certified Associate or Apple Certified Support Professional

* Jamf Certified Tech (Desirable)

* MCSA or ICND – (desirable)

ACM Resourcing are a leading Mac IT recruitment company work on various positions in the market please don't hesitate to get in touch with me for a confidential chat about how we can secure your next position

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