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My client is looking for a Field Engineer who will provide users a local service through 2nd line support in order to solve business related network, computer and telephony problems and to work together with the Service Desk to carry out support, Incident/Problem/Change handling and to undertake any tasks given.
You will also have experience with:
Provide onsite support for all non-recurring Incidents to minimise down time and help achieve the most efficient use of the technology available.
Monitor Problems occurring within the departments in order to identify key trends or patterns and either respond to or refer these issues as appropriate
Liaise with 1st and 3rd line for support and information
Full clean driving licence
Prepared to travel to other customer sites within London if required
Extensive experience of working in Service desk environments – 2nd line using ITIL service desk ticketing systems
Excellent troubleshooting skills and delivering high levels of customer service.
Strong knowledge of Microsoft Windows 10
Strong knowledge of Microsoft Office365
Good knowledge of Microsoft Windows server 2008/2012 Active Directory
Good knowledge of Citrix Xendesktop
Knowledge of Pull printing , (Xerox, Ricoh)
Knowledge of Exchange Online/Exchange 365
Supporting and administering mobile devices (laptops, smart phones, tablets, Apple IOS, Android).
Knowledge and understanding of TCP/IP, DNS, DHCP.
Experience of working with VMWare troubleshooting/diagnosing
Knowledge of VOIP (Cisco, Mitel)
Microsoft MCP or above.
Code Red Associates acts as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer Code Red welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.
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