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Customer Service Representative – German Customers

Permanent East Midlands Jobs & Advice in Customer Services
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Job Detail

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Job Description

Position: Customer Service Representative – German Customers
Location: Loughborough, Leicestershire
Salary: £19,000 – £22,000 Dependent on experience
Benefits: 33 days holiday per year, car parking, employee discounts.

Hours: Afternoon/evening shift Monday to Friday

My client is a successful online retailer with international sales, they are enjoying great success and are growing year on year. Due to expansion they are now seeking experienced German speaking customer service representative to join their friendly and supportive team.

My client will always promote internally meaning that there are excellent career progression opportunities for their employees.

German Customer Service Representative in Leicestershire key duties will include:

* Dealing with German customer queries on the phone and via emails

* Assisting with product advice

* Processing of orders, returns and exchanges

* Offering high service levels

* Providing an informative, friendly and professional service

German Customer Service Representative in Leicestershire skills and experience required:

* Fluent German

* Customer service experience

* Call centre experience is preferred

* Excellent communication skills

* The ability to engage with different personalities

* Excellent listening skills and a thoughtful, considered approach to all customer calls

* Good levels of literacy and numeracy

* Experience of using CRM systems

Apply by sending your up to date CV with a covering letter outlining why you are right for this role

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