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Customer Service Dispatcher

Contract @East Midlands Jobs & Advice in Customer Services
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Job Detail

  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description

Customer Dispatcher – Nottingham

Are you looking for an exciting new career opportunity? Would you be interested in working as a Customer Dispatcher in Nottingham?
To lead the Central Operations centre of excellence, comprising internal operations teams in Nottingham and a highly effective customer focused network of directly employed field engineering teams.
Proactively monitor internal systems ensuring that all scheduled jobs are completed within the agreed appointment time. Work with members of the contact centre and field management teams to ensure that any priority appointment requirements are accommodated, and effortless customer service is delivered.

Responsibilities:

*To provide in-day support to the field workforce through the management of work levels
*Ensure that call handling standards are met
*Assist in ensuring that the agreed work volumes are met and monitored throughout the day as required and that available capacity is highlighted and communicated to the appropriate teams in a timely manner
*Maintain communication with the customer to ensure that service levels and agreed appointment slots are achieved.
*To attend conference calls/hangouts when required with colleagues across the operational business.
*Liaise with Field Management to communicate and resolve workforce issues.
*Taking in-bound calls from Engineers/Field Managers and taking ownership to resolve queries as appropriate.
*Follow the agreed processes, procedures, and customer service standards always.

Skills & Experience:
*Experience in delivering excellent customer care, either face-to-face or over the telephone
*Strong self-motivation with a drive for personal improvement
*Ability to show high levels of professionalism
*Ability to handle objections in a competent and calm manner
*Confident working within a busy and demanding environment
*Money driven and target focused attitude

This is a great opportunity with excellent career progression, so apply today by forwarding your CV. If you are interested in this exciting opportunity, please apply within.

Due to a high volume of applications, we are not always able to reply to all applications. If you have not received an update from us within two weeks, then please accept this as an unsuccessful application.


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