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Customer Service Advisor
Full Time Permanent
Monday to Friday (working 13:45 – 22:00)
Our client improves quality of life across the globe with their innovative home appliances, exceptional brands, and superior solutions. They are very proud of their history and what makes them the company they are today.
Are you looking for an opportunity with a leading global business? If the answer is YES, our client is recruiting for Customer Service Advisors to join the team on a fixed shift of Monday to Friday, working 13:45 – 22:00.
What will you be doing?
As the successful Customer Service Advisor, you will ultimately be responsible for delivering outstanding customer service through handling customer enquiries via inbound telephone calls for the service they offer.
Initially this will be booking engineer visits with the view of adding additional service skills of the below in the near future:
Registering appliance warranties
Offering extended warranties
Identifying and ordering spare parts and accessories
Providing and assisting with troubleshooting and ongoing maintenance of an appliance
Providing pre-purchase advice and replacement appliances.
You will ensure that telephone calls are handled promptly, efficiently and meet their Call and Quality Targets. With strong communication skills you will maintain a professional attitude, building and maintaining relationships with internal and external customers in addition to their contact centres in other countries. You will also adhere to GDPR legislation and ensure full confidentiality at all times.
Who are they looking for?
You will have proven experience working within a Customer Service role. Customer focused , you will have the ability to work using your own initiative whilst contributing to the overall success of the team.
You will also have:
A good degree of computer literacy
The ability to type and talk achieving 30 wpm
Effective problem solving skills and the ability to handle difficult situations
Soft Selling Skills
A structured approach to hitting goals and deadlines
Strong elephone communication skills
Accuracy and attention to detail
The ability to work under pressure
Our client has huge ambitions for the future and want to continue their growth and innovation to remain at the leading edge of their industry. Their dedicated employees live and breathe collaboration; they inspire and learn from each other. They are looking for people who share this passion, enthusiasm and collaborative approach to join their team. You will be entitled to a highly competitive basic salary and a great range of benefits including:
Enhanced holiday entitlement
Contributory pension scheme
Access to their reward website with discounts on retailers, holidays etc.
Training and development opportunities
If you share their values and have the drive and enthusiasm to help us fulfil their vision of significant growth, they would like to meet you