Career Level Manager
Job Title: Building Services Maintenance Manager
Reporting to: Technical Account Manager
Responsible for: Managing Building Services Engineers
General Purpose of Role:
The Building Services Maintenance Manager will be responsible for the day-to-day management of the team to deliver Building Services to the client. You will be required to manage all planned and reactive and small project day to day works through their on-site engineering team. Ensure that H&S is not compromised and that RAMS are in place for works carried out on site. That all SLA' and KPI's are met or exceeded. Liaise daily with client's business units and work collaboratively with client's staff and other service providers as required
Daily management of all required work programmes in line with service level agreements (SLA's) and key performance indicators (KPI's).
Ensure H&S systems are adhered to by the delivery team and that RAMS are in place and that T card observations are reported as per the KPI's. Achieve high standards of H&S and develop safety culture in the business.
Build and maintain effective and positive working relationships with the client's business unit across the site(s).
Drive performance improvements in customer service, operational services, and productivity, through the effective management, training, and development of the team.
Reinforce ways to ensure competitive advantage through encouraging the delivery of value-add projects to the client.
Development of staff to ensure maximum productivity and delivery of services to the client that complies with SLA's and KPI's.
Provide leadership to all direct reports to ensure that quality standards continue to improve.
Management and control of resources to deliver Building services to the client.
Ensure that the Health and Safety objectives are implemented consistently throughout the business; promote a corporate approach and lead by example.
To ensure that all agreed KPI targets are met and that sufficient resource is in place to deliver.
Ensure that all jobs are completed, and that the relevant systems are updated accurately and on time.
To analyse stats regularly and forecast any areas of potentially poor performance and ensure corrective action plans are put in place and delivered.
To provide positive support to the team on site.
To actively look for ways in which the service could be improved
KNOWLEDGE AND SKILLS
Mechanical/Electrical Engineering or Building Services qualification
Industry training qualifications
A proven track record within a management role in Building Services.
Management or supervision experience in client facing, fast moving manufacturing environments.
Project management experience.
Able to identify and implement innovative and effective business improvements within the area your team delivers.
People management and understanding of systems and processes
Customer Service skills
Work Collaboratively with the client and other service providers
Effective P&L management, delivering profitability
Committed to delivering the highest levels of health and safety
Excellent communication skills, ability to influence and use diplomacy with clients and colleagues
Actively drive team targets
This key Management position is suited to a self-motivated, forward thinking, and strong team player, enthusiastic about, and committed to, delivering the best for the client
Full UK Driving Licence is essential